Installation and beyond

OUR PROVEN PROCESS

Installation is just the beginning of your clean energy journey

We know that deciding to go solar is a big decision for most people. We outlined our process for you so that you can understand what to expect from the first time you contact us to get a quote through when your system is up and running.

The installation

Your crew will consist of an electrician and at least one roof technician, and the installation typically takes between two and three days. (Learn how all of the components work on your solar energy system.)

The crew will usually need to enter your house to access the electrical panel and attic or crawl space. They will want to know if it’s okay for them to use your bathroom. Because of the short duration of our installations, we typically don’t arrange for a portable toilet to be delivered to the job site, however it is an option. We may also ask your permission to leave some equipment overnight if you have a secure location like a shed or garage.

Before we arrive on site, please remove all clutter in front of your electrical panel. If you were told that the inverter will be mounted in the garage, make sure to remove all tools or shelving off the wall at the inverter location.

Meet your system

Once installation is completed, an electrician or lead installer will walk you through how your system works. Most times, this happens the day we wrap up the installation, but if you aren’t home, we will schedule another time.

During the walkthrough, we will show you all parts of your solar energy system, starting with your solar array and ending with your inverter. You will learn what to watch for, how to read your inverter, and how to manually shutdown and restart your system. Feel free to ask questions!

Inspection

Your system will be inspected within a day or two to ensure it meets code. This is completed by an inspector who has jurisdiction in your area. If a building permit was required, the city will also conduct a building and sometimes fire inspection. Depending on your utility, there may be a separate utility inspection before they approve rebate payments and/or interconnection to their grid.

Final payment

Your final payment–20 percent of the total project cost–is due after your system passes final inspection.

Once we receive your final payment, we will mail out any referral checks. Please allow two to three weeks for us to process your referral rebate.

Your new utility meter

After inspection is passed, Washington utilities will install the production meter, usually 7-10 business days later, but the timing depends upon your utility. If you live in Seattle, the wait for your meter may be longer, although your system may be up and running.

Some utilities in Oregon do not require production meters. We will let you know if you will be getting one.

And finally…

After your system passes inspection, we will mail you an envelope with a thumb drive with digital copies all of your receipts (keep in the event of a tax audit) and system manuals. We also encourage you to talk to your family and friends about going solar so that all of you can take advantage of our referral program.

About 30-45 days after your installation, Washington residents should receive a certification letter from the state Department of Revenue. Put this in a safe place!

Things to remember

It’s your responsibility to keep an eye on your inverter and make sure it’s functioning.

Your system will not function if the power goes out. While this seems contrary to having solar, the system shuts down so that power isn’t fed back to the grid, thereby protecting utility workers who are trying to make repairs.

You will be able to see on your inverter how much power your system is generating at any given time. However, if you want to chart your home’s energy production and consumption, you will need a separate monitoring system, which we offer at an additional cost.

“Best explanations of any company we interviewed and beautiful work. We ran into a small glitch with the monitoring system and they took complete responsibility for this and worked with us until it was right–a sign of a good company not only when everything goes smoothly, but ability to manage the unexpected.”

BIRGIT, SEATTLE